Terms & Conditions

By accessing, browsing, or using the Endless Outdoor Supply website ("Site"), submitting a build configuration through our online configurator, contacting us through any form on this Site, or entering into a purchase agreement for a custom-built trailer, you ("Buyer," "Customer," or "you") acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with any part of these Terms, you must not use this Site or engage our services.

Endless Outdoor Supply ("EOS," "we," "us," or "our") reserves the right to update or modify these Terms at any time without prior notice. Your continued use of the Site or engagement with our services after any changes constitutes acceptance of the revised Terms. We encourage you to review this page periodically for updates.

2.1 Nature of Custom Builds

All Endless Outdoor Supply trailers are custom-built to order. Each trailer begins as a standard enclosed cargo trailer and is converted into a fully custom stealth camper based on the specifications agreed upon between EOS and the Buyer. Because every build is unique, no two EOS trailers are identical.

2.2 Build Specifications

Prior to the commencement of any build, EOS and the Buyer will agree upon a detailed Statement of Work ("SOW") that outlines the trailer model, size, color, features, materials, and any custom modifications. The SOW, once signed by both parties, becomes a binding part of these Terms. Any changes to the SOW after signing may result in additional charges and extended lead times.

2.3 Materials and Workmanship

EOS uses commercial-grade materials including aviation-grade L-track systems, marine-grade electrical components, and premium North Carolina-crafted furniture where specified. While we strive to use the exact materials specified in the SOW, we reserve the right to substitute materials of equal or greater quality if the specified materials become unavailable. We will notify the Buyer of any significant material substitutions.

2.4 Build Timeline

Estimated build timelines will be provided at the time of order confirmation. Typical build times range from 8 to 16 weeks depending on model complexity and current order volume. Build timelines are estimates only and are not guaranteed. Delays may occur due to supply chain disruptions, material availability, weather, or other factors beyond our control. EOS will communicate any significant delays to the Buyer promptly.

3.1 Configurator Estimates

Prices displayed on the EOS online configurator are estimates only and are subject to change. Configurator pricing is intended to provide a general range for budgeting purposes. Final pricing will be determined in the signed SOW based on the specific configuration, current material costs, and any custom modifications requested. EOS is not bound by configurator estimates.

3.2 Deposit Requirements

A non-refundable deposit of 25% of the total estimated build cost is required to secure a build slot and initiate the ordering of materials. The deposit must be received before any work begins. Deposits are applied toward the total purchase price.

3.3 Payment Schedule

3.4 Accepted Payment Methods

EOS accepts payment via wire transfer, ACH bank transfer, cashier's check, and approved financing through our lending partners. Credit cards are accepted for deposits only, subject to a 3.5% processing fee. Full payment must be received and cleared before the trailer is released for pickup or delivery.

3.5 Price Adjustments

If material costs increase by more than 10% between the date of the signed SOW and the commencement of the build, EOS reserves the right to adjust the total price accordingly. The Buyer will be notified of any price adjustment and may cancel the order with a full refund of the deposit if the adjustment exceeds 15% of the original quoted price.

4.1 Cancellation by Buyer

Because all EOS trailers are custom-built to order, cancellations are subject to the following terms:

• Before build commencement: The Buyer may cancel the order. The initial deposit is non-refundable, as it covers design, planning, and material procurement costs already incurred.
• After build commencement: Cancellation is subject to forfeiture of all payments made to date, plus any additional costs incurred for custom materials that cannot be returned or repurposed.
• Completed builds: All sales of completed trailers are final. No returns or refunds are available once a trailer has been delivered or picked up.

4.2 Cancellation by EOS

EOS reserves the right to cancel an order if: (a) the Buyer fails to make scheduled payments within 14 days of the due date; (b) circumstances beyond our control make it impossible to complete the build as specified; or (c) the Buyer engages in conduct that is abusive, threatening, or otherwise unreasonable toward EOS staff. In the event of cancellation by EOS for reasons other than Buyer default, all payments will be refunded in full.

4.3 Pickup Deadline

Completed trailers must be picked up or delivery must be arranged within 30 days of the completion notification. EOS will provide reasonable storage at no charge during this period. After 30 days, a storage fee of $25 per day will apply. Trailers not claimed within 90 days of completion may be sold by EOS to recover outstanding costs, with any excess proceeds returned to the Buyer.

5.1 Change Orders

Modifications to the agreed-upon SOW after the build has commenced ("Change Orders") must be submitted in writing and approved by EOS. Change Orders may result in additional charges, extended build timelines, or both. EOS will provide a written estimate for any Change Order before proceeding.

5.2 Design Approval

The Buyer is responsible for reviewing and approving all design specifications, layout drawings, and material selections before the build begins. Once the Buyer provides written approval, EOS is not responsible for design choices that the Buyer later wishes to change. Any post-approval changes will be treated as Change Orders.

5.3 Buyer-Supplied Materials

If the Buyer elects to supply their own materials or components for installation, EOS assumes no responsibility for the quality, fit, or performance of those items. Buyer-supplied materials must be delivered to our facility before the relevant phase of the build begins. Delays caused by late delivery of Buyer-supplied materials may extend the build timeline.

6.1 EOS Build Warranty

Endless Outdoor Supply provides the following limited warranties on all custom-built trailers:

6.2 What Is Covered

The EOS Build Warranty covers defects in materials and workmanship attributable to EOS's construction. This includes structural failures, water intrusion due to faulty sealing, electrical malfunctions caused by improper wiring, and plumbing leaks resulting from installation errors.

6.3 What Is Not Covered

The warranty does not cover:

• Normal wear and tear, including cosmetic deterioration
• Damage caused by accidents, misuse, neglect, or improper maintenance
• Damage caused by unauthorized modifications or repairs
• Damage resulting from overloading beyond the trailer's rated capacity
• The base cargo trailer itself (covered by the trailer manufacturer's warranty)
• Buyer-supplied materials or components
• Damage from environmental factors (hail, flooding, extreme UV exposure)
• Appliances and components covered by their own manufacturer warranties
• Damage caused by towing with an improperly rated vehicle

6.4 Warranty Claims

To make a warranty claim, the Buyer must contact EOS in writing at [email protected] with a description of the issue and supporting photographs. EOS will assess the claim and, if covered under warranty, will repair or replace the defective component at no charge to the Buyer. Transportation of the trailer to our facility for warranty work is the responsibility of the Buyer.

6.5 Transferability

The EOS Build Warranty is transferable to subsequent owners of the trailer, provided that EOS is notified in writing of the transfer within 30 days of the sale. The warranty duration does not reset upon transfer.

7.1 Delivery Options

Buyers may pick up their completed trailer from our facility in High Point, North Carolina, or arrange for delivery. Delivery is available throughout the continental United States. Delivery costs are based on distance and trailer size and will be quoted separately. Delivery timelines are estimates and not guaranteed.

7.2 Pre-Delivery Inspection

EOS will conduct a thorough quality inspection of every trailer before release. We strongly encourage Buyers to perform their own inspection at the time of pickup or delivery. Any visible defects or concerns should be documented in writing at the time of transfer. Issues reported after the Buyer has taken possession will be evaluated on a case-by-case basis.

7.3 Risk of Loss

Title and risk of loss transfer to the Buyer upon delivery or pickup. EOS is not responsible for any damage, loss, or theft that occurs after the trailer has left our facility or been delivered to the agreed-upon location.

7.4 Registration and Titling

EOS will provide all necessary documentation, including the Manufacturer's Statement of Origin (MSO) or title, for the Buyer to register and title the trailer in their state. Registration, titling, taxes, and associated fees are the sole responsibility of the Buyer.

8.1 Limitation

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ENDLESS OUTDOOR SUPPLY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF USE, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THE PURCHASE, USE, OR INABILITY TO USE ANY EOS TRAILER, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY.

8.2 Maximum Liability

In no event shall EOS's total liability to the Buyer for all claims arising from or related to the purchase of a trailer exceed the total purchase price paid by the Buyer for that specific trailer.

8.3 Disclaimer of Warranties

EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH IN SECTION 6, EOS DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. EOS DOES NOT WARRANT THAT ANY TRAILER WILL MEET THE BUYER'S SPECIFIC REQUIREMENTS BEYOND THOSE EXPRESSLY STATED IN THE SOW.

8.4 Assumption of Risk

The Buyer acknowledges that the use of a travel trailer involves inherent risks, including but not limited to risks associated with towing, camping, off-grid living, and outdoor activities. The Buyer assumes all such risks and agrees to use the trailer in accordance with all applicable laws, regulations, and manufacturer guidelines.

9.1 Intellectual Property

All content on this Site, including but not limited to text, graphics, logos, images, photographs, videos, and software, is the property of Endless Outdoor Supply or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws. The EOS logo, "Endless Outdoor Supply," "Looks Like Work. Lives Like Adventure," and all model names (The Tailgater, The Alpha, The Nomad, The Omega) are trademarks of Endless Outdoor Supply.

9.2 Permitted Use

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use this Site for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any content from this Site without the prior written consent of EOS.

9.3 Configurator Tool

The online trailer configurator is provided for informational and budgeting purposes only. Configurations created through the tool do not constitute an offer, contract, or binding agreement. All configurations, pricing estimates, and feature availability are subject to change and must be confirmed through a signed SOW.

9.4 Gear Reviews and Affiliate Links

Our gear review section contains honest opinions and recommendations based on our experience with outdoor products. Some links on this Site are affiliate links, which means EOS may earn a small commission if you make a purchase through those links at no additional cost to you. This does not influence our reviews or recommendations. Product availability and pricing on third-party sites are beyond our control.

9.5 User Submissions

By submitting any content through our Site (including configurator submissions, contact forms, photos, or testimonials), you grant EOS a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and display such content for business purposes, including marketing and promotional materials.

9.6 Third-Party Links

This Site may contain links to third-party websites, including but not limited to Amazon, furniture partner sites, and social media platforms. EOS is not responsible for the content, privacy practices, or availability of any third-party sites. Your use of third-party sites is at your own risk and subject to their respective terms and conditions.

10.1 Information Collection

EOS collects personal information that you voluntarily provide through our Site, including your name, email address, phone number, and build preferences submitted through our configurator and contact forms. We may also collect usage data through analytics tools to improve our Site and services.

10.2 Use of Information

We use your personal information to respond to inquiries, process orders, provide build updates, improve our services, and send occasional communications about new models, features, or promotions. You may opt out of promotional communications at any time.

10.3 Data Protection

EOS does not sell, rent, or share your personal information with third parties for their marketing purposes. We implement reasonable security measures to protect your data, but no method of electronic transmission or storage is 100% secure.

11.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions.

11.2 Dispute Resolution

Any dispute, controversy, or claim arising out of or relating to these Terms or the purchase of an EOS trailer shall first be addressed through good-faith negotiation between the parties. If the dispute cannot be resolved through negotiation within 30 days, either party may pursue mediation in Guilford County, North Carolina. If mediation is unsuccessful, the dispute may be resolved through binding arbitration or litigation in the state or federal courts located in Guilford County, North Carolina.

11.3 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

11.4 Entire Agreement

These Terms, together with any signed SOW, constitute the entire agreement between EOS and the Buyer with respect to the subject matter hereof and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.