Privacy Policy

Endless Outdoor Supply ("EOS," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at endlessoutdoorsupply.biz (the "Site"), use our online trailer configurator, submit inquiries through our contact forms, subscribe to our newsletter, or otherwise interact with our services.

By using our Site or providing us with your personal information, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Site or provide us with your information.

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us when you interact with our Site, including:

• Contact Form Submissions: First name, last name, email address, phone number (optional), interested trailer model, budget range, and your message describing your adventure needs.
• Configurator Submissions: First name, last name, email address, phone number (optional), selected trailer model, size, color, features, estimated price range, and any additional notes about your build.
• Newsletter Subscriptions: Email address and first name (optional) when you subscribe to our mailing list.
• Account Information: If you create an account on our Site, we collect your name, email address, and login credentials.

2.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain information about your device and browsing activity, including:

• Device Information: Browser type and version, operating system, device type, screen resolution, and language preferences.
• Usage Data: Pages visited, time spent on pages, referring URLs, click patterns, and navigation paths through our Site.
• IP Address and Location: Your approximate geographic location derived from your IP address.

We use the information we collect for the following purposes:

• Responding to Inquiries: To process and respond to your contact form submissions, configurator build requests, and other communications.
• Custom Build Services: To prepare quotes, design proposals, and manage the custom trailer build process based on your specifications.
• Newsletter Communications: To send you build updates, gear reviews, adventure stories, and promotional content if you have opted in to our mailing list. You may unsubscribe at any time.
• Site Improvement: To analyze usage patterns, improve our website functionality, and enhance the user experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to protect our rights and the rights of our users.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4.1 What Are Cookies

Cookies are small text files placed on your device when you visit our Site. They help us recognize your browser, remember your preferences, and understand how you interact with our content.

4.2 Types of Cookies We Use

4.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies, delete existing cookies, or alert you when a cookie is being placed. Please note that disabling cookies may affect the functionality of certain features on our Site.

5.1 Amazon Associates Program

Endless Outdoor Supply is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. When you click on affiliate links in our gear reviews and make a purchase, we may earn a small commission at no additional cost to you. Amazon may collect information about your browsing and purchasing activity in accordance with their own privacy policy.

5.2 Analytics Providers

We may use third-party analytics services to help us understand how visitors use our Site. These services may collect information about your online activity across different websites over time. The information collected is generally aggregated and anonymized.

5.3 Social Media Platforms

Our Site contains links to our social media profiles on Instagram, Facebook, and YouTube. When you interact with our content on these platforms, your activity is governed by the respective platform's privacy policy. We do not control and are not responsible for the privacy practices of these third-party platforms.

5.4 Financing Partners

If you choose to explore financing options for your custom build, we may share your contact information with our approved financing partners. This sharing will only occur with your explicit consent, and our partners are required to handle your information in accordance with their own privacy policies and applicable laws.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include:

• Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS (HTTPS) technology.
• Secure Storage: Personal information is stored in secure, access-controlled databases with encryption at rest.
• Access Controls: Only authorized personnel have access to personal information, and only on a need-to-know basis.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining industry-standard protections.

7.1 Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections to any inaccurate or incomplete information. To exercise this right, please contact us at [email protected].

7.2 Deletion

You may request the deletion of your personal information from our systems. We will comply with your request unless we are required to retain the information for legal, contractual, or legitimate business purposes (such as maintaining records of completed custom build transactions).

7.3 Newsletter Opt-Out

You may unsubscribe from our newsletter at any time by clicking the "unsubscribe" link included in every email we send, or by contacting us directly. Please allow up to 48 hours for your request to be processed.

7.4 Do Not Track

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Our Site currently does not respond to DNT signals, as there is no industry-wide standard for how to handle these requests. We will update this policy if a standard is established.

7.5 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. As stated above, we do not sell your personal information. To exercise your CCPA rights, contact us at [email protected].

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information as soon as possible. If you believe we may have collected information from a child under 18, please contact us immediately at [email protected].

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

After the retention period expires, we will securely delete or anonymize your information unless retention is required by law.

This Privacy Policy is governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions. Any disputes arising from this Privacy Policy shall be resolved in the state or federal courts located in Guilford County, North Carolina.